We understand the importance of customer satisfaction and are committed to making your shopping experience with Feromos as seamless as possible.

If you encounter any issues or have questions regarding your order, please don't hesitate to contact our customer service team at info@feromos.com.

At Feromos, we are dedicated to delivering the highest quality and most effective skincare products. We are confident in the exceptional quality and performance of our products because they are designed and rigorously tested to exceed customer expectations.

To reflect our confidence in our offerings, we provide a 180-Day Money Back Guarantee: if you take photos before and after each treatment and do not notice a visible transformation in your skin after completing your full treatment. You will be eligible to request a refund within 180 days from the order date.

Only items purchased through the Feromos website are eligible. Products purchased from unauthorized sellers, including unauthorized online platforms, are not covered under this warranty, as we cannot guarantee the quality of items sold by such vendors.

To submit a claim for purchases made on Feromos website

Contact us at info@feromos.com.

To process your claim, you must provide proof of purchase or ownership. This can include your order number and/or email confirmation, image of the product.

Feromos reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or abuse of the warranty. Feromos may amend or terminate its warranty at any time without notice.

If you would like to return a product purchased please contact our support.

Email: info@feromos.com

“180 DAY Money Back Guarantee

Use your full supply and notice your wrinkles, fine lines, and spots fade dramatically… Or just email or call our friendly support team for a full refund. We want you to see the results you desire for yourself, like thousands of women did already, or we don't want your money.”

We believe in the power of consistency. If you don’t see noticeable improvements after using our products as directed, you may qualify for a refund through our 180-Day Results Guarantee. You have up to 180 days from the order date to submit your refund request under this guarantee.

Sealed items are eligible for a refund if a return request is made within 14 days of delivery date.

For hygiene purposes, once the packaging is opened, even if the product is unused, we cannot accept the return, as the seal is the only way to guarantee the product's integrity.

Contact us within 14 days of receiving your order.

Include a photo of the sealed item(s) with your request.

Once your return request is approved, ship the product(s) back to us within 7 days.

Customers are responsible for all return shipping costs.

To ensure a smooth return process, you need to provide us with a clear picture showing: the tracking number, package weight, and the picture of the items returned.

Shipping costs to our US warehouse are the client’s responsibility. Full refunds are only issued on sealed packaging.

Note: Original shipping charges (if applicable) and expedited shipping fees are non-refundable.

If we offer you any form of compensation (such as a refund, credit, or replacement), you must confirm your acceptance within 7 days of the offer being made.

If you do not accept the compensation within this 7-day window, the offer will expire and no longer be available.

Once your return is received and inspected, please allow up to 10 business days for processing.

Approved refunds will ONLY be issued to your original payment method.

Refunds may take an additional 5–7 business days to appear in your account, depending on your bank or payment provider.

If a customer initiates a chargeback or a dispute with the bank, they will forfeit their eligibility for any of the above compensation. They will need to deal directly with their bank.

Once an order has been placed, we are unable to accommodate requests for cancellation. This policy is in place due to the swift processing of orders through our fulfilment and shipping system, ensuring that you receive your products as quickly as possible.

If your order is marked as delivered but you have not received it, we are happy to offer a one-time free replacement.

You must contact us within 14 days of the package being marked as delivere d.

Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued.

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.

Please include: A video of the damaged or a photo incorrect item

Once reviewed, we will send you a replacement

Note: Refunds are not available for Damaged or Incorrect Orders. Only a one-time free replacement will be issued.

Thank you for choosing Feromos! We’re here to support you throughout your skincare journey.